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Delivery Policy
Delivery Policy (Free Shipping)
Because all our products are digital, no physical shipping is required.
Your order will be delivered directly to the email address provided at the time of purchase.
Shipping and Delivery Regulations
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Products marked as “Instant Delivery” are sent immediately after payment confirmation.
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Products not marked as instant delivery are processed and sent within 1 to 24 business hours after payment confirmation.
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Orders made through bank transfer or offline payment methods (such as boleto) may take 1 to 3 business days to be confirmed in our system.
Please note:
In certain situations, delivery times may be extended due to technical delays, payment verification issues, bank processing, system maintenance, or force majeure events (such as strikes or holidays) beyond our control.
Guarantee of Delivery
GVGMall guarantees the successful delivery of all digital orders.
If your product is not delivered or the license key does not work, we will take full responsibility and either:
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Reissue a new valid key or
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Refund the full amount paid for the product.
Our goal is to ensure a secure, transparent, and reliable digital shopping experience for every customer.
Need Help?
If you experience any delay or issue with your delivery, please contact us: