Exchange and Return Policies

Before Anything Else: How Are Products Sold on Our Website?

First and foremost, please note that all products sold on our website are offered under the SAAS (Software as a Service) model.
This means no physical items are shipped — ever. You will not receive a DVD, USB, printed license, or any physical package.

All deliveries are digital only, and therefore it’s extremely important that you enter a valid and accessible email address during checkout, as your activation key and invoice will be sent directly to that email.

What Is SAAS (Software as a Service) and How Does It Work?

SAAS products are digital activation codes delivered via email that allow you to activate a product, a subscription, or a service — or to generate credits within a specific digital platform.

Because of our official agreements with software developers and distributors, every purchase generates a unique activation key tied exclusively to that order and customer.

Even if you purchase multiple units of the same product, each one will come with its own independent, non-reusable code.

This guarantees:

  • You will never receive a previously used or shared key.

  • Every license we sell is authentic, verifiable, and traceable.

  • We provide full installation instructions and product support for everything sold.

We also maintain customer service channels to assist anyone who experiences difficulties activating or using their software.

However, we want to be completely transparent:
👉 All SAAS products are non-refundable and non-cancelable once delivered.
By completing a purchase on our website, you acknowledge and accept this policy.

Does That Mean There’s No Warranty?

On the contrary.
Every product sold on our platform is backed by authentic licensing and usage support. All downloads are made directly through the official websites of the software publishers, ensuring you always get legitimate software.

However, under U.S. consumer law, a digital license key is classified as an intangible good. Once a key is generated and delivered, it cannot be “returned” or “revoked,” as it grants immediate and irreversible access to the software service.

This means that after a code is issued and sent, the transaction is considered final — similar to purchasing a non-returnable digital movie, eBook, or game code.

That said, if you experience any technical or activation issues, our team will work directly with you and the publisher (if applicable) to ensure your product functions as intended.

Refunds and Cancellations

Because each activation key is unique, automatically generated, and permanently linked to your order, refunds and cancellations are not possible once the key has been issued.

Refunds may only be granted prior to product delivery, or in the rare case that a product is proven defective or unavailable, as determined by our support team and verified with the software publisher.

We strongly encourage all customers to:

  • Carefully review the product description,

  • Confirm system compatibility,

  • And read the installation guide before completing a purchase.

We believe in full transparency, and we want every customer to know exactly what they are purchasing before payment.

“Right of Withdrawal” and U.S. Law

Unlike some other countries, U.S. consumer protection laws (FTC) do not guarantee refunds for digital or downloadable goods once they’ve been accessed or delivered.

Because SAAS keys are non-returnable, non-transferable digital assets that provide instant access, these purchases are exempt from standard refund rights under U.S. law.

Our refund policy is fully aligned with the Federal Trade Commission’s guidelines for digital goods and with standard practices across the U.S. software industry.

Can I Resell My Code If I Don’t Use It?

Yes, you may.
Once the activation key has been issued to you, it becomes your digital property.
We cannot revoke or reuse it, so you are free to transfer or resell it at your discretion — as long as it complies with the publisher’s licensing terms.

My Code Doesn’t Work — What Should I Do?

It’s highly unlikely, but if that ever happens, don’t worry.
All codes sold on our platform are generated automatically by the publisher or official distributor at the moment your payment is confirmed.

This means:

  • There is no manual handling or human interference in the process,

  • Your code is authentic, verifiable, and exclusive to you,

  • And our team is available to help with any activation or setup issues.

We also provide step-by-step tutorials and live support to ensure every customer can successfully activate and use their software.

✅ In Summary:

  • All products are digital (SAAS).

  • No physical items are shipped.

  • Each key is unique and generated after payment.

  • No refunds or cancellations once delivered.

  • Full support and guidance are available for every product.

  • You retain the right to use or resell your code as permitted.

Would you like me to make a version of this formatted specifically for your store’s Terms & Conditions / Refund Policy page (with headings like “Delivery Policy,” “Refund Policy,” “Warranty,” etc.)?
That format makes it easier to publish directly on your website and adds more credibility for U.S. and international customers.